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Privacy Policy

Last updated: 18 July 2026

VtechTT (“we”, “us”, or “our”) respects your privacy. This policy explains what information we collect when you use our website, how we use it, and the choices you have.

Information we collect

  • Account details: name, email, phone number, and delivery address when you register or place an order.
  • Order information: products purchased, payment confirmation, warranty claims, and repair history.
  • Device information: browser type, IP address, and approximate location for fraud prevention and website improvement.
  • Communications: emails, chat messages, or support tickets you send us.

How we use your information

  • Process orders, payments, deliveries, and returns.
  • Issue and manage warranties, repair requests, and trade-in quotes.
  • Communicate order updates, promotional offers (if you opt in), and support responses.
  • Improve our website, prevent fraud, and comply with legal obligations.

How we share information

We do not sell your personal information. We only share it with trusted service providers needed to run our business — such as payment processors, delivery couriers, and cloud hosting providers — and only when required by law.

Your choices

  • You can update your account details from your account dashboard.
  • You can opt out of marketing emails at any time using the unsubscribe link.
  • You can request a copy of your data or ask us to delete it by contacting support.

Security

We use industry-standard encryption and access controls to protect your data. No system is 100% secure, so we encourage you to use a strong password and keep your account details private.

Contact us

If you have questions about this policy or your personal data, please contact us through the details in the site footer or from your account dashboard.